Contact
Email fahreddin@pairo.cloud. Please include your player ID (in Settings), the app version (shown at the bottom of Settings) and your device model. We usually reply within 3 business days.
You can also use Settings → Report a problem in the game: it sends a short technical log with your player ID so we can find the issue faster.
Frequently asked questions
Will I lose my progress?
Your progress is saved on your device. It stays when you update the game, but it is removed if you uninstall the game or clear its data. There is no account or cloud save.
How do I start over?
Uninstall the game and install it again, or clear the app's storage in your device settings. This permanently deletes your progress, coins and settings; purchases are not lost (see below).
How do I restore my purchases?
Open Settings → Restore purchases while signed in with the same Apple Account or Google account you used to buy. Remove Ads is then restored. Coin packs are consumable and cannot be restored.
I bought Remove Ads but I still see ads.
Remove Ads turns off banner, interstitial and app-open ads. Rewarded ads (for example "x2 coins" or a revive) stay available because you choose to watch them. If other ads still appear, restart the game or use Restore purchases.
How do I change the language?
Open Settings → Language and pick one of the 20 languages. By default the game follows your device language.
Where do I find my player ID?
In Settings. It is a random 8-character code; it is not your name or email.
How do I change my ad privacy choices?
In the European Economic Area, the United Kingdom and Switzerland, open Settings → Privacy options. On iPhone and iPad you can also change the tracking permission in iOS Settings → Privacy & Security → Tracking.
How do I delete my data?
Email us with your player ID and we will have the data linked to it deleted with Google and RevenueCat. Uninstalling the game removes the data stored on your device. See the Privacy Policy for details.
A purchase failed or was charged twice.
Payments are handled by Apple or Google. Contact us with your player ID and the order number; refunds are requested from Apple or Google Play.