Need a hand with Gapfly? Start with the answers below, or write to us.
Contact us
E-mail fahreddin@pairo.cloud. Please tell us the game version, your device and its system version, what happened, and your player number. We usually reply within a few days.
Frequently asked questions
How do I restore my purchases?
Open the shop in the game and tap Restore purchases. Use the same Apple ID or Google account that made the purchase. Remove Ads comes back at once; coin packs are consumable and cannot be restored.
What does Remove Ads do?
It permanently hides the banner and the ads between shifts. Rewarded videos remain optional bonuses that you start yourself. It does not include coins.
Do I have to watch ads?
No. Banner and between-shift ads appear in the free game, and rewarded videos only play when you tap to watch one.
How do I change the language?
Open the settings screen and pick a language. Gapfly follows your device language by default.
Where do I find my player number?
It is shown on the game's settings screen. We need it to find your data for a deletion or copy request.
Will my progress move to a new phone?
Progress is stored only on your device, because there is no account. A new device or a fresh install starts from the beginning. Your phone's own backup may bring the data back, but we cannot guarantee it.
My coins or tips disappeared
Check that you are on the same device and have not cleared the game's data. If a purchase did not deliver coins, write to us with the store receipt or order number and your player number.
The game crashed or something is broken
Update to the latest version first. If the problem remains, use Report a problem in the game's settings or e-mail us with a short description and the steps that led to it.
Delete my data
- Find your player number on the settings screen.
- E-mail fahreddin@pairo.cloud with the subject Delete my data and that number.
- We delete the linked analytics and purchase data within 30 days and confirm by e-mail.
Game version
The version number is shown at the bottom of the settings screen and in the store listing.
Privacy
Read how the game handles information in the Privacy Policy.